Frequently Asked Questions

Creating a Citta Games account is simple! Click the 'Register' button and follow the step-by-step process. You'll need to provide basic information including your name, email address, date of birth, and create a secure password. After registration, you'll receive a verification email to activate your Citta Games account.

To register with Citta Games, you'll need to provide: your full legal name, valid email address, date of birth (must be 18+), phone number, and create a unique username and password. This information helps us verify your identity and ensure compliance with gaming regulations.

No, Citta Games allows only one account per person. Multiple accounts are strictly prohibited and may result in account suspension. This policy ensures fair play and prevents abuse of our rewards system.

Citta Games accepts various payment methods including credit cards (Visa, MasterCard), debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrency options. All transactions are secure and encrypted for your protection.

Withdrawal processing times at Citta Games vary by payment method. E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 3-5 business days. Credit card withdrawals usually take 5-7 business days.

Citta Games does not charge fees for deposits. Withdrawal fees may apply depending on your chosen payment method and the amount. These fees are clearly displayed before you confirm your withdrawal request.

Citta Games offers a comprehensive collection including hundreds of slot games, table games (blackjack, poker, roulette, baccarat), live dealer games, progressive rewards, and specialty games. We regularly add new games to keep the experience fresh and exciting.

Yes, all games at Citta Games are fair and use certified Random Number Generators (RNGs). Our games are regularly audited by independent testing laboratories to ensure fairness and compliance with industry standards.

Absolutely! Citta Games is fully optimized for mobile devices. You can enjoy all our games on smartphones and tablets through your mobile browser, with no download required. The mobile experience is designed to be just as engaging as desktop play.

Yes, Citta Games prioritizes your security. We use advanced SSL encryption technology, secure payment processing, strict privacy policies, and regular security audits to protect your information and ensure fair gaming. Your data is never shared with third parties without your consent.

Citta Games implements multiple layers of security including data encryption, secure servers, access controls, and regular security updates. We comply with international data protection regulations and never sell or share your personal information with unauthorized parties.

If you suspect unauthorized access to your Citta Games account, immediately change your password and contact our support team. We'll investigate the issue and take appropriate security measures to protect your account and funds.

Citta Games offers an attractive welcome bonus package for new players. This typically includes a deposit match bonus and free spins on selected slot games. The exact bonus amount varies and is clearly displayed during the registration process.

To claim bonuses at Citta Games, simply log into your account and visit the promotions section. Select the bonus you want to claim and follow the instructions. Most bonuses are automatically credited to your account after meeting the requirements.

Yes, most bonuses at Citta Games come with wagering requirements. These requirements specify how much you need to bet before you can withdraw bonus winnings. All terms and conditions are clearly displayed when you claim a bonus.

Citta Games support is available 24/7 through multiple channels: live chat (available on our website), email at [email protected], and phone support. Our knowledgeable team is always ready to help with any questions or concerns you may have.

Citta Games provides 24/7 customer support. Our support team is available around the clock to assist you with any questions, technical issues, or account-related matters. You can reach us anytime, day or night.

Citta Games aims to respond to all support requests as quickly as possible. Live chat typically provides instant assistance, email inquiries are usually answered within 2-4 hours, and phone support offers immediate help for urgent matters.