Citta Games Support

How do I create a Citta Games account?

Creating a Citta Games account is simple! Click the "Register" button on our homepage and follow these steps:

1. Fill in your personal information (name, email, date of birth)
2. Choose a username and secure password
3. Verify your email address
4. Complete identity verification if required
5. Start playing your favorite Citta Games!

What should I do if I forget my password?

If you forget your Citta Games password, follow these steps:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for password reset instructions
4. Click the reset link and create a new password
5. Log in to your Citta Games account with the new password

How do I verify my Citta Games account?

Account verification at Citta Games helps ensure security and compliance:

• Email verification is required for all accounts
• Identity verification may be required for withdrawals
• Documents typically include government ID and proof of address
• Verification is usually completed within 24-48 hours

What payment methods does Citta Games accept?

Citta Games accepts a wide range of payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express
• E-Wallets: PayPal, Skrill, Neteller
• Bank Transfers: Direct bank transfers and wire transfers
• Cryptocurrency: Bitcoin, Ethereum, and other major cryptocurrencies

How long do deposits and withdrawals take?

Processing times at Citta Games vary by payment method:

• Deposits: Usually instant for most methods
• E-Wallet Withdrawals: 1-24 hours
• Credit Card Withdrawals: 3-5 business days
• Bank Transfers: 3-7 business days

Are there any fees for transactions?

Citta Games strives to keep fees minimal:

• Most deposits are free of charge
• Withdrawal fees vary by payment method
• Bank transfer fees may apply
• Currency conversion fees may apply for international transactions

What types of games does Citta Games offer?

Citta Games provides a comprehensive selection of casino games:

• Slot Games: Classic slots, video slots, progressive jackpots
• Table Games: Blackjack, roulette, baccarat, poker variants
• Live Casino: Real-time games with live dealers
• Specialty Games: Bingo, keno, scratch cards, and more

Can I play Citta Games on mobile devices?

Yes! Citta Games is fully optimized for mobile gaming:

• Responsive design works on all screen sizes
• No app download required - play directly in your browser
• Optimized for touch controls and mobile navigation
• All features available on mobile devices

How do bonuses and promotions work at Citta Games?

Citta Games offers various bonuses and promotions:

• Welcome Bonus: New players receive a generous welcome package
• Reload Bonuses: Regular bonuses for existing players
• Free Spins: Bonus spins on selected slot games
• VIP Program: Exclusive rewards for loyal Citta Games players

What browsers are compatible with Citta Games?

Citta Games works best with the following browsers:

• Chrome: Version 80 or higher (recommended)
• Firefox: Version 75 or higher
• Safari: Version 13 or higher
• Edge: Version 80 or higher

How do I resolve loading or connection issues?

If you experience loading issues with Citta Games, try these solutions:

1. Check your internet connection
2. Clear your browser cache and cookies
3. Try a different browser
4. Disable browser extensions temporarily
5. Contact Citta Games support if issues persist

What should I do if a game freezes or crashes?

If a Citta Games game freezes or crashes:

1. Wait a few moments for the game to recover
2. Refresh the page if necessary
3. Check your internet connection
4. Contact Citta Games support with details about the issue
5. Include your username and the specific game that had issues